01 Information We Collect
When you request a quote, contact us, or use our website, we may collect information you voluntarily provide, including:
- Your name.
- Phone number.
- Email address.
- City, town, or service location information.
- Details about the garage, property, or items you want removed.
- Photos you upload for a quote.
- Messages or other information you send to us.
02 Information Collected Automatically
Our website may automatically receive technical information such as IP address, browser type, device type, referring page, pages viewed, and date and time of access.
03 How We Use Information
- Respond to quote requests and questions.
- Estimate the scope and cost of a cleanout.
- Schedule and provide services.
- Communicate about appointments or service updates.
- Improve our website, advertising, and customer experience.
- Prevent fraud, abuse, or security problems.
- Comply with legal obligations.
04 Photos You Submit
Photos submitted through our quote form may be used to estimate project size, identify items, evaluate access, and prepare for the requested service. We do not intend to use customer-submitted photos publicly for advertising or social media without separate permission.
05 Cookies and Analytics
Our website may use cookies, analytics tools, advertising technologies, or similar technologies to understand website traffic and performance.
06 How We Share Information
We do not sell your personal information. We may share information with service providers that help us operate the website or business, such as website hosting, form processing, analytics, communications, scheduling, payment, or advertising providers.
07 Text Messages and Phone Calls
If you provide a phone number, we may use it to respond to your inquiry, discuss your quote, confirm scheduling, or communicate about a service request. Message and data rates may apply depending on your carrier.
08 Data Retention
We may retain quote requests, customer communications, job information, and related records for as long as reasonably necessary for business, legal, accounting, dispute resolution, or operational purposes.
09 Data Security
We use reasonable administrative and technical measures designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.
10 Your Choices
You may contact us to request that we update or delete personal information we hold about you, subject to legal, accounting, security, or legitimate business retention requirements.
11 Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.
12 Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website.
13 Massachusetts Residents
We handle personal information in accordance with applicable Massachusetts and federal law.
14 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
15 Contact
If you have questions about this Privacy Policy or a privacy request, please contact Mass Garage Cleanout through massgaragecleanout.com or call (774) 216-0531.